Daniel Gingold

16311 Ventura Blvd
Suite 505
Encino,CA, 91436
818-387-8725
Pleasant throughout, given the circumstances. Doctor and staff all very helpful and thorough. - M.H
Pretty detailed about everything and even gave a little comedic relief to help with nervousness. Nice dr & he made sure he went over everything. - N.G
Thorough and to the point. Appreciated his candor and forthrightness. - D.D
Thorough and to the point. Appreciated his candor and forthrightness. - D.D
Dr. Gingold made this awkward process very easy and got me trestment right away. I would definitely recommend this services - M.G
The dr made a very embarrassing situation very comfortable and the dr had a great sense of humor which made it easier. I would definitely recommend this practice - K.F
Dr. Gingold was fantastic. He was extremely informative and alleviated some if the anxiety with such a personal issue. Receptionists were fantastic, as well as the triage nurse. Overall, fantastic office! - E.E
Doctor is amazing person and knows his business. Always good to meet and explain all questions. I hate coming here but the experience make the visit Comfortable and no worries. - Y.R
Dr. Gingold was very personable and helped me understand more. Answering questions and instructing me on each step. - C.H
Excellent! From the moment I called to make an appointment, Mariza was so kind and informative. When I arrived for my appointment everyone was so kind and welcoming. I was promptly taken back to Dr. Gringold’s office where he immediately make me feel at ease. He asked about my symptoms and cracked a few jokes along the way. Then Sarah took my vitals. She has a very gentle and easy way about her, making me feel even more comfortable. The actual exam was quick and painless and doctor was good at making personable conversation and being informative about each step of the exam. Afterwards he drew the specifics of what my surgical options would entail. Diana is also super friendly and made check out quick and easy. All the staff members treat the patients with respect. During my short wait in the waiting area I heard them take calls and interact with patients and they were all great with their knowledge, patience and customer service!I don’t like going to the doctor but everyone here made it an enjoyable experience. I would highly recommend Dr. Gingold and his staff! - K.L
Great personality and professional bedside mannerMe and my arse are satisfied - R.A
Very personable and professional. I felt like the Doctor listened to my concerns and shared my issues with me clearly.. - A.M
Very good experience.Excellent communication. - U.H
Great visit, considering the circumstances. I hope I never need a doctor like this again, but if i do, I’m definitely coming back here. - T.W
Saw the doctor and he was very helpful and briefed me on my condition - Adam Bahat
The staff was friendly and efficient. A painless process. - S.C
Friendly staff. Dr.explained everything thoroughly. - M.Alvarez
Doctor Gingold was extremely thorough and i was very comfortable with his diagnosis and i would absolutely come back to him with any other concerns - Allison Scapellati
Dr Gingold was very friendly and helpful. I felt comfortable - G.W
Amazing explained everything in detail love how he drew out things for me - Luis.L
Dr. Gingold was fantastic, he really made me feel at ease. He was 100% professional as well. - C.R
I had a very good experience with the doctor and his staff. I appreciate being treated like they know me! - L.D
Dr.gingold was a doll and had all the answers - Nicole Ainsworth
Fast, fun and thorough - E.B
My visit was very professional and relaxed. Dr gingold clearly explained my options. The staff was very pleasant and efficient - J.S
Great experience. From out of town but he saw me right away. - D.Q
Amazing care! Amazing staff! Always greeted with a smile. Thank you - J.A
Much appreciated doctor! Just making this easy and giving me a understanding. - M.A
The entire staff was helpful and friendly. Dr. Gingold was amazing and made me feel very comfortable in this difficult time. I would refer anyone and everyone to him.Thank you,Chris - C.H
Thank you for allowing me to come in inn such short notice. I appreciate the time and patience given to me. The doctor was very easy to talk with and he was very understating. - J.G
Very informative and knowledgable doctor and figured out the issue very fast. Very satified - E.S
The experience was very satisfactory. He listened to my needs and is going to monitor my progress. Great Office, exceptional staff, and a very understanding MD, F.A.C.S. - Z.H
I was worried because my insurance sucks and they had send me to horrible facilities and doctors. I was impressed with the doctor and front end office. I would recommend this office and I’m going to give a good google review - F.B
Not late for the appointment which is rare. And I had an appointment very quick when I called the office. Dr Gingold is a nice doctor and make you comfortable. The assistants and nurses are nice too. - M.C
Dr. was very informational and kind.Made feel comfortable. - C.Robertson
Got checked out for some bleeding. Very scary but the doctor made me feel very comfortable. Top notch professional people here! - T.D
I have been having really bad pains and was referred to Dr. Gingold. I was nervous coming in, being my first time for an issue with rectal pain but he made me feel at ease and comfortable. I definitely recommend him and his staff. - N.E
Quick in & out. Friendly service. Dr. G was very helpful, direct and informative. - M.W
Dr. Gingold is the absolute best doctor ive ever seen. He made something very uncomfortsblr, comfortable. 10/10 would recommend. Thank you???? - Rachel.B
He mad it so much easier than i thought it would be thanks again - A.H
Dr..Gingold makes an uncomfortable appointment actually enjoyable. The professionalism of the front office staff is refreshing as well. So hard to find these days. The perfect (if there can be such a thing) office visit. - G.B
Great visit, check up and communication. All staff was great. - V.A
Fast and efficient; made a not so fun experience manageable. - M.C
He was very thorough and relatable - like seeing a family doctor. - J.A
Dr. Gingold was very gentle and nice about the examination. The staff was very professional and sweet. - L.R
Very friendly doctor. His prognosis was well received, helping to better quality of life.Also did a good job beating on me to quit smoking. - J.F
Very pleased the staff was kind as well as the doctor.. - Y.M
Very thorough, and helpful on exam, diagnosisAnd recommendations. Would refer others - D.K
I had a very good experience. The staff was very professional and the office was clean. I was taken on time and the doctor was very knowledgable. Overall a great experience. - F.S
Consultation re colorectal surgery. Dr. Gingold was fnrastic, - C.Born
Very friendly and knowledgeable professional and informative staff - A.U
The doctor was great! Very to the point and knowledgeable. Great at distracting so I wasnt so focused on the anal exam. - Crystal Simpson
Nice and present fast and explain everything very well - G.E
Everything was handled professionally, respectably, and expeditiously. - G.W
Verygood experience. The doctor make the visit less uncomfortable as possible. thank you - Eldar Cohen
Excellent bedside manner and sense of humor. - J.B
Doctor Gingold made everything very comfortable and made sure everything was good and smooth in service and execution. - C.Soladar
All good. No complaints - S.K
Thanks for the help and guidance - R.S
Pleasant and imformative. - A.C
Excellent - timely visit; appreciated the discussion in his office pre - visit. Very straightforward. Spoke quickly, which i was fine with, but may have to repeat. - K.Firstenberg
He was a lot more relatable than I thought. This made the appointment easier and better - M.V
Discussed symptoms, then history and family medicalhistory questions and prescriptions. Had physical exam and discussed results. Then his recommendation of colonoscopy and high fiber diet. Surgery for hemmorioids not recommended - E.G
Dr gingold was awesome thank you! - K.B
Excellent service. Doctor took the time to discuss history, examine and explain treatment plan. Very jovial and friendly - K.P
Everything was perfect. Nice attentive staff. Doctor G explained everything clealry. A experience - S.K
Well I had a few things stuck in my butt. It was pretty unpleasant but that's the nature of the procedure. All in all it was pretty painless and quick. The doctor was cool and informative. - C.C
Comfortable professional - R.A
Everything went well. Very professional. The doctor made sure I felt comfortable. - W.F
Quick, easy, painless. Nice guy, great doctor. Knowledgable & friendly. Nobody loves going to the doctor, but when you must, go with a pro. - B.L
Informational. - T.C
The appointment when by pleasantly quickly. The Doctor gave me all the necessary information. He made sure i was well informed on my situation as well as going into details as what was going to be the next step. I have the upmost confidence in this doctor - Christopher Villareal
Great experience! Thorough explanation. - James.C
Beat service very comefortabe - F.H
Fun time. Funny. Knowing how and why I came. It was relaxing and i felt in very good hands - J.F
Very nice staff, very helpful dr - Farhad Mizani
Doctor and all the staff were great. Great experience here - R.G
Dr Gingold was great! Very personable and made me feel very comfortable! - D.M
My experience was fine. I was nervous. Dr and nurse made me feel comfortable. Dr has good bedside manner. - J.K
Very pleasant experience. Staff very friendly and informative. Dr.Gingold friendly and informative. - D.G
Very pleasant. Doctor was considerate and informative. - Mark.B
I felt comfortable thanks to the demeanor of the doctor. I felt he listened to the issues and gave me a competent diagnosis. The front desk staff and nurses were all polite. - W.F
Dr Gingold was great, informative, clear explanations, and a sense of humor. He put me at ease, glad I saw him for the problem. - P.W
Professional knowledgeable - J.R
Much more pleasant than expected! - A.K
Great office visit. Spent no time in the waiting room. Attentive staff, great doctor, and visit was quick. With time being a premium these days i really appreciate this kind of service. Would recommend this office and Dr to all. - D.M
Hemorrhoid / colon check. Thorough and not too embarrassing. Left with my dignity in tact. - J.S
Funny, informative and quick. - E.N
Dan was great. - P.L
Wonderful visit very professional and explained everythingI would highly recommend Dr. GIngold - E.O
Staff - very cordial and professional Dr. - very thorough, informative and comforting - M.H
Pleasure to meet Dr. Daniel. He was very informative and very well described everything with the procedures he has done in his office. - S.P
Fine (all things considered) - T.S
Excellent patient care and experience. - M.S
Excellent, ive been trying to get answers from many doctors and i finally have peace of mind. Very empathetic - N.B
Nice and friendly doctor who well informed me of all details of today's procedure.Very friendly staff!Sure i will see them all again. - B.F
Very professional doctor visit. The doctor explained everything clearly. Thanks - B.V
Its was fine. - M.S
Everything went smoothly, Dr. Gingold was very friendly and helpful, answered all my questions and I feel confident in his prognosis and treatment. Through his wit and humor he made me feel very comfortable with a very uncomfortable issue. The office staff was also very helpful, friendly, and efficient. - C.R
Awesome - M.I
Dr Gingold was very easy to talk to, and-very thorough in explaining the procedure. Great experience. - M.M
Great experience. Dr made me very comfortable. - E.G
Excellent explanation and manner - Alan.M
Great experience - didn't know what to expect but everything went well and friendly staff - B.C
Dr made me feel comfortable. Great personality - S.L
Dr. Gingold was friendly and kind. Of course, no one likes being probed but he was respectful and to the point. I now know my options and next steps. Thank you - R.W
Very good and very thorough! Thank you for your expertise. - B.B
The office was nice. Everyone was professional. - Jeff.P
Dr.Gingold is a very kind doctor. He made an uncomfortable experience feel very easy!!! - L.L
First exam regarding my anal fissure - M.P
Provider made me feel comfortable. Seems knowledgeable. Positive experience - E.C
Dr gingold was great - very informative and he put me at ease. - P.V
Vey professional and helpful. He addressed all of my concerns. - H.M
Friendly and comfortable doctor. I have been better taken care of as he wanted to get to the root cause of the problem. I really appreciate his effort. - Kushum Thapa
Very good ! - R.K
Doctor Gibgold diagnosed my concern. He out me at ease and considering the circumstances made the visit relatively painless. - W.W
very good. Doctor and staff were nice, prompt, and efficent - C.S
He had the best bedside manner! Very kind and incredibly informative. - C.A
Great experience. Doctor was very easy to talk to and informative. - B.I
Dr. Gingold was great! He made me feel very at ease and explained everything in detail. - K.D
Great. Very nice and informative. Good attitude - S.W
The doctor was very nice and he explained the process very well - R.M
The doctor was thorough and personable - J.H
The Dr was patient with my questions. I was very scared coming in but his up to date approach was less intrusive and made me feel more at ease. The other office staff was also very friendly. - C.F
Efficient and detailed work by the doctor. Explained things in a manner that made it easy to understand. - J.D
Friendly, professional and knowledgeable.Excellent overall experience. - R.G
Very easy and well informed. Felt comfortable and aware. - J.Polk
The doctor I met with was very polite and knowledgeable. My Experience was comfortable considering it's embarrassing to have your butt area looked at. I will definitely recommend Dr.G to other's. thanks! - E.B
Very easy. - B.Venegas
He was able to perform a procedure on my first appointment to help my problem. He was incredible at his bedside manner. Terrific doctor. - Adam.B
Excellent experience with front office staff and dr. Gingold, - L.B
Great experience. Loved seeing the doctor first to discuss my case before the examination. No pain at all and everything was told to me that was going to be done. - V.K
Dr. Gingold is such a good doctor. I come from a family of doctors and scientists. My sister is a surgeon, so I know what doctors go through to a degree. Dr. Gingold is friendly, humorous and also thorough. He has the magical ability to put you at ease in an otherwise uneasy situation. I also appreciate that he helps younto avoid further pain by helping you to heal on your own. If this weren't an awkward situation, I would wish everyone would have the chance to be under Dr. Gingold's care, but hemorrhoids pretty much suck. So, don't get them. If you do, then rush straight to Dr. Gingold. Eat your fiber and stay hydrated, friends! - Shannon Vergun
The doctor was very helpful and kind and had some of the best bedside manner I've ever experienced. - N.Mclaughlin
The Dr. made me feel comfortable. - S.R
Great experience with the doctor - Greg.S
He was kind gentle and professional - N.P
Great... had same day appointment...doctor was very nice and explained things in very detail... even drew pictures... - M.P
Was as good as it can be...???? - A.R
Doctor was very helpful and explained everything in a very detailed way. - K.G
Verygood and thoroughgoodand thorough - G.K
Really cool Doc forsure coming back here soon - E.P
Great front desk personnel. Dr Gringold was fantastic. Thorough and explained everything to me. Would highly recommend him. - T.S
The Doctor exam was complete and very and informative. - Fred Hecht
Dr. Gingold was DELIGHTFUL! The nurses and staff made me very comfortable. I had no problem or shame asking the doctor very personal questions. He was an absolute professional and I'll definitely be back for more help if I need it! So glad Dr. Ohadi recommended him. - Katherine Shearon
Excellent with the doctor and the staff - P.H
It was the best visit i had besides the part when they went inGreat staff,location and the doctor was amazing,funny and easy going - A.G
Dr Gingold explained everything that can easily understand. - M.E
Fantastic!!!! Great doctors great staff - D.C
Drgingold was great and super helpful snd pleasant and the office was nice and chill - M.t
The doctor was very patient informative and nice - Y.Y
Plesant - Karem Montalba
Perfect - B.R
Dr. Gingold is terrific. He explained everything about the procedure very clearly. He was very friendly and kind. He made an otherwise potentially appointment very comfortable. - C.L
I am thoroughly happy with my visit at Dr. Gingold's office. For a Friday afternoon, the front desk ladies were exceptionally pleasant. Met with Dr. Gingold and he's got great humor. And very knowledgeable and professional. I work in the medical industry and its easy to tell whos good at what they do. I knew I was in good hands as soon as I sat down in his office. Looking forward to my treatments at this office. - A.G
Well treated very happy with the service - Leopoldo Medina
Good Very informative friendly professional environment all around. - B.L
I had a lot of help with Dr. Daniel Gingold, he was amazing & really funny. That helped a lot - Jose.T
Very pleasant experience. - R.S
Dr. had a great bedside manner and explained everything in detail. - M.S
. Dr. Gingold was very easy to talk to and informative. This is my first time with this type of medical problem and procedure. - J.P
Did a great job! - S.B
The doctor explained everything clearly and was very kind. - R.K
Dr. Gingold was very professional. Explained what he was doing while doing it. Explained future procedure. Would definitely refer friends to him. - M.Merino
Great experience, very helpful staff, excellent overall. - A.F
Dr. Gingold is very caring and explains everything so i understand. - K.S
Very kind doctor and staff. Rectal exam. Condition explained adequately. Questions answered. - M.H
Amazing experience during a difficult time, the doctor is very down to earth and to the point which i appreciate - J.S
Emergency surgery rectal prolapse Doctor was fantastic ,empathetic, and excellent surgeon. - A.K
Consultation for a colonoscopy, and removal of an anal skin tag. - S.C
Thanks to Diana she found me an appointment, even though they were booked solid and I was a new patient. - L.Y
Dr. Daniel really good he knows what is he doing and what is he dealing with. He is so nice and made me feel good after I was scared about what I'm having. - A.A
Brief and not too uncomfortable. Great job. - V.F
Fantastic - A.L
Amazing! Great patient service, caring, positive attitude, very cooperative. Thank You ! - Anahid.Y
Thank you for everything. Speedy and easy procedure. Feeling much better - B.H
Doctor has a good sense of humor and makes you feel easy and gives frank opinion. Makes you feel much better after the visit. Suggest the easiest treatment. You can ask any questions without hesitation. - H.K
Excellent - R.C
Was a great visit. Dr. Gingold was very helpful and made me feel extremely comfortable for what was an embarrassing area of topic. Thank you so much for all of your professional help! - M.D
Great,,,super fast appointment. Great doctor, very informative and great bed side manor. - C.P
Perfect - J.K
Made me totally comfortable with his bedside manner. Very gentle examination. Explained everything thoroughly. - s.C
No nonsense approach to care. Appreciate the quickness - B.L
I had an abscess. I was i great deal of pain when i came in. Dr took charge of the situation and immediately treated me. He gave me great post treatment instructions to take care of the incision site. Today is 5/5/17 and I feel great. Dr Gingold is an excellent Dr with a great NY humor. If you have pain in the a**. He will get rid of it in a NY minute. - M.C
When speaking with the doctor he made me fill very comfortable explaining everything very clearly. Very pleasant experience. - P.L
Great. Awesome service and doctor. - Sriharsha Angara
Excellent - C.S
I like my experience. - I.G
Fine. He seemed knowledgeable and explained things clearly. - S.W
Dr. Gingold was very nice. He made light of an uncomfortable situation & helped to ease my mind during the exam. I will be back if any problems arise. - B.D
Excellent! - M.S
Dr. Gingold is wonderful. Kind, supportive - but also firm about properly dealing with my health. I thrilled to have found him. - S.S
I had a good. Experience on this visit . I have a good oplnlon about Doctor Glngold . He is very efficient and He knows what he ls dolng. I felt that he help me a. Lot . SINCERELY. Oscar Escobar - O.E
The doctor is very nice and he answer my concerns - K.J
Excellent.... Made a last minute appointment great office great Dr great staff. - J.s
Quick and informative, and already being treated. - W.C
Very professional and friendly. Took care to explain medical issue and avaiAble options. Completely satisfied. - J.A
ExcellentInformativeWould highly recommend - D.S
Friendly caring atmosphere with caring professionals. - Monica Grombacher
Dr. Gingold was very friendly and knowledgable. Quick wait time in waiting room. - L.G
Great staff and professional experience. Made me feel very comfortable. - L.R
Quick and easy. Dr Gingold was able to quickly diagnose the issue i was having and make a recommendation on how to treat it. - A.G
It was quick and easy. - Mario Shields
Quick and easy. Dr. Gingold was very friendly and informative. - C.L
Great experience! Dr. Gingold was very welcoming and i had a very pleasant experience. - I.W
Dr. Gingold was very attentive and patient with my needs. - I.J
Good experience,quick. - C.B
Great customer services - F.H
Excellent! And the best - H.J
Direct and to the point. Crisp diagnosis and direction - J.O
Fantastic. Dr. Gingold is very professional while being friendly and even funny. Put me right at ease. I should have come in months ago. - K.D
Great receptionist. Nice and treated kindly. Great Doctor and very helpful. Couldn't ask for better service and visit. - J.T
Great - G.M
I feel so much better. The doctor was very helpful. Drain my problem and was able to walk out of the office without any pain.great bedside manners. Made me feel comfortable. - B.V
Very nice - A.G
Dr. Gingold was very nice & personable. I was in a lot of pain when i came to the office & he was very sympathetic, & put me at ease. I thought he was extremely thorough, & explained everything completely. I really liked him, & will be coming back again. I would recommend him to anyone who has rectal pain. He spent a lot of time with me & i appreciate his straight forward honesty. He's a very nice person! - A.C
Dr. Gingold is definitely an excellent doctor. Im glad I was referred here for my evaluation and treatment. Thank you. Very nice staff and offices as well. Clean, hygienic. - A.D
Fantastic! Gingold is very easy-going. A very pleasant experience given he inspected my anal cavity. 10/10. - J.S
I found my appointment to be very fast and efficient.Dr.Gingold was super personable and made me feel comfortable considering the circumstances. - B.K
I liked how the doctor asked questions and explained the options and the visit was not too brief - Z.B
Friendly, competent and very helpful doctor. A doctor who actually listens to you is rare nowadays. Thank you! - A.B
The doctor was very helpful and clearly explained aftercare procedures throughly. Great vibe and feel here very helpful - A.A
Great, professional and compassionate. - N.T
Great doctor! Very knowledgeable, caring, and generally cares about his patients. - S.N
Great visit! Flexible in terms of scheduling last minute. Welcoming staff and friendly, knowledgeable physician. - A.R
Staff and Doctor were extremely professional and pleasant - as a new patient I am very pleased with the office and will refer friends and family. - L.K
Doctor was detailed and assisted in finding solutions to my problem. - C.A
Fast ,excellent knowledgeable doc ,recommended - Alex.D
Everyone is very friendly and professional Love Doctor Gingold, he made me feel comfortable and explained everything so I could understand what is going on. - L.P
The visit was great. The Doctor was very professional. - S.S
Very thorough and detailed. Felt like he checked more than other doctors were. Highly recommend - C.H
Pleasant, considering someone had to examine my butt. - M.S.
Dr. Gingold was so pleasant, personable and professional. I wish i could see him for all my medical needs! - B.D.
Friendly and professional staff. Knowledgeable and compassionate doctor - C.B.
Thorough, relatable and super friendly! - R.G.
Thorough, relatable and super friendly! - R.G.
Really friendly, kind and calming environment. Absolutely love Dr Gingold's demeanor and professionalism.He helped me to be trusting so I was able to completely relax. Highly recommend this practice!!! - Julia Roberts
Great! Doctor G is a hoot. - C.B.
First off they got me in for an appointment right away. I came in to the appointment a little nervous, but the staff is very friendly and made me feel comfortable for a very touchy issue. Dr Gingold has a great sense of humor and put me at ease immediately. I would recommend him. - D.R
Good. Dr. Gingold explained the condition in detail. - S.M.
Very professional - J.G.
Dr. Gingold was great! Nice guy, explained everything in detail. No complaints! - J.R.
Very happy with doctor. Received a very thorough exam and good advice. - B.R.
Great bedside manner from Dr. Gingold, overall good experience, i would come back again if needed - N.B.
Very happy with Dr. Gingold! He was thorough with my exam. - A.P.
My overall experience was good. Dr. Ginghold educated me on my situation. I am actually going to schedule my procedure. - Valerie Fernandez
Not feeling good when i came in but left feeling better. Staff and Dr are very nice and make the exam comfortable. - K.P.
Very friendly staff and Doctor. Very short wait. Pleasant experience - C.V.
Very professional and kind. - M.G.
Everything was very professional. - Y.S.
Very positive. Doctor G. Is very good and communicated well. - C.C.
First time that i have seen dr gilgold and it was a great experience. Hw was very knowledgeable and has a great personality. - B.G.
Very friendly staff. Quick professional service. - N.H.
Very nice saw me as a walk in and took me right away - M.S.
Staff was friendly and kind. Dr. Gingold was very helpful and answered all my questions! - I.P.
Excellent - Aaron Lustig
Very help easy to talk to - Edward Perry
If I must have someone looking at my tonsil through a different place i want it to be Dr. Gingold - David Sheinkopf
Excellent! I arrived early and they saw me early. Dr. Gingold was great -- very personable! - Leland Fenstermaker
Easy and quick experience. - Jeff Gross
Posted Rating by SMS - l.Z
Great. Humorous - S.Vafi
Dr Gingold treated me for my issues, he is very thorough and personable - Antonia Lawson
Great and quick - T.Jackson
Fine - Jay Barnett
Very thorogh and friendly. Felt very comfortable and confident with the treatment received - Jeffrey Schwartz
The doctor was very helpful - Robert%20Hill
This was my first time here and had such a wonderful experience. The staff was friendly and very little wait time. Dr. Gingold was fantastic he explained everything to me and made me feel at easy. - Tracy Conner
Many thanks to Dr. Gingold, everything was fast and efficient. - D.B
I am totally impressed with Dr.Gingold his attitude not scarry progressive knowledable and the staff very courtious. Happy for the reccomedation. - Stella.L
Best doctor ever! - Nataly.A
Very satisfactory experience - Harry.F
Excellent! Very nice and personable. - David.A
Very proffessionl service - Bruce.N
Excellent service - Nikki%20Runions
Very pleasant for how unpleasant my situation was - D.Devonshire
Friendly, knowledgeable and professional - A.G